Terms & Conditions

General Info

As Tripoki Turizm Ticaret AŞ, (“us”, “we” or “our” as the context requires) we offer our users online travel services such as hotels, flights, transfer, car rental and sightseeing. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "Website"), you acknowledge and agree to be bound by, and use our services in compliance with and subject to these Terms of Use. Please read the Terms & Conditions carefully. If you do not agree to these terms of use, please do not use our services. 

Use of the Website

You warrant that you are using our site by providing the following conditions;

- To be at least 18 years old;
- To use this website in accordance with the Terms & Conditions; 
- To make reservations or use other services in your own name, or, if made on behalf of others, with their explicit consent;
- If you make a reservation for different people, it’s your responsibility to inform them that you’ve provided their information and have accepted the terms of use and privacy policy;
- To be sure that the information (such as name, surname, e-mail, phone, address) is correct;
- To take responsibility for your account when you create a custom account for yourself.

In the case of a breach of the terms of service, we reserve the right to discontinue your access to the Website, particularly but not exclusively if we are faced with criminal acts or in any other similar situations. Also, we reserve the right to modify or discontinue temporarily or permanently, all or any portion of our services without notice. We will not be liable to you or to any third party for any modification, suspension or discontinuance of all or any portion of our Services.

Price Guarantee

We check best-priced services to offer you the lowest fares and transfer them to our system. We reserve the right to set and change the prices of the products on our site if we do not receive payment confirmation. We shall not vary your price once you have the payment in full.

Payment Method

Our site is available in six (6) different currencies: Euro, U.S. Dollar, Turkish Lira, English Pound, Norwegian Krona, and Danish Krona. If you want, you can choose or change your currency. Please note that some credit / debit card providers may charge a foreign currency conversion fee. We are not responsible for any transaction costs your credit / debit card providers make.

Changes and Cancellations

You can use our system to cancel your reservations. You can make this cancellation by logging into our system with your e-mail address or you can get help via e-mail. (info@tripoki.com) If you cancel your reservation, a cancellation number will be issued. It is important to keep your cancellation number at this point. Remember, cancellation conditions may vary for each service! Please carefully read the reservation details of your product or service of choice for any conditions prior to making your reservation. To take advantage of free cancellations it is necessary to abide by the prescribed time frames. Otherwise, you may be charged for cancellation or change.


You can request a refund of your service or product price. Before you make a reservation, please read the terms and conditions of booking, as well as its cancellation, pre-payment, refunds and no show policy. Unless otherwise specified, you cannot request a refund. We may charge you a fee for your cancellation or amendment in accordance with reservation policies. For this reason, you should read the reservation details carefully.



Tripoki is responsible for showing you the room details and forwarding your preferences to the hotel. We cannot guarantee the actual size of the room, the extra beds etc. Although we try our best to ensure that everything presented on the Website is accurate, from time to time the Website may include inaccuracies and errors, including pricing errors. In such case, we will offer you the opportunity to keep your booking at the correct rate, cancel your booking or choose a suitable alternative hotel. This applies to confirmed bookings. 

If the hotel you booked has some critical problems (closed, overbooked or in maintenance), we shall notify you of these problems and offer suitable alternatives. We are responsible for finding you a similar standard hotel. tripoki International accepts no liability for any accidents or losses as a result of relocation and bad hotel management.


All Airlines have differing rules and policies regarding schedule changes, and cancellation which are beyond our control. By booking with Tripoki, additional Terms & Conditions may apply to your flight reservation. Please read carefully airline's terms and conditions, which can be found on airline's website. Each such airline will have its own restrictions, rules, and fees. We are responsible for notifying and/or arranging alternative travel arrangements to you in case of any changes to the times of flight or cancellation. We reserve the right to cancel your booking if full payment is not received at the right time. 

Car Rental;

Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. Before you rent a car by using Tripoki, you should read these conditions of use. It is your responsibility to read and check these conditions carefully. We do not accept any responsibility for accidents, damages, injuries, deaths and losses.


To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Maltese law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the jurisdiction of the Maltese Courts. 

In the case of any dispute between the English language version of the terms and conditions and versions in other languages, the English language version shall prevail. Where these terms and conditions are published in several languages for information purposes all versions of such terms and conditions published reflect the same principles.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions